DHL Supply Chain (Southwest)
  • Baytown
  • Baytown, TX, USA
  • 14.00
  • Hourly
  • Full Time

We have a first shift Customer Service position open at our Baytown, TX location. The positon is first shift, Monday through Friday. 

POSITION SUMMARY:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

QUALIFICATIONS:

  • Strong computer related skills.
  • Experience in Customer Service preferred.
  • Experience in Excel preferred.
  • SAP and Red Prarie system experience desirable.
  • Good interpersonal skills.
  • Ability to manage multiple tasks and priorities.
  • Ability to interact with the customer.
  • Some flexibility of work hours at Manager's request.

 

GENERAL CSR DUTIES: 

  • Ensure timely completion of all activities based on client requirements.
  • Perform other duties as assigned by management.
  • Ability to work with other associates.
  • Ability to aid associates with solutions to various problems.
  • Ability to recognize training needs and issues.
  • Administer/assist training.
  • Communicate to supervisors and managers daily activities and needs within the organization.
  • Communicate with client/customer as needed.
  • Understand and maintain the required levels of quality and productivity.
  • Maintain legible and accurate records or logs as required.
  • Review documents prepared by members of the work group for accuracy and legibility.
  • Monitor safety, quality, performance, and security.
  • Monitor and communicate better methods of receiving, shipping and order picking.
  • Report unsafe conditions to the Operations Supervisor if they cannot be self-corrected.
  • Provide input to any team as needed.

           

ESSENTIAL JOB FUNCTIONS:

  • Effectively communicate with customers in person and via phone, verbally and non-verbally to accomplish necessary goals.
  • Performing duties which require sitting, standing, or a combination for up to eight hours.
  • Ability to create, edit and write materials or reports.
  • Ability to operate office equipment.
  • Ability to file and retrieve documents.
  • Ability to be a cross-trained back-up for other office functions
  • Ability to learn technical material to accomplish necessary objectives

Must be able to successfully pass a background check and drug screen. 

DHL Supply Chain offers competitive wages, affordable insurance benefits (including medical, dental, vision, and life), a 401(k) plan, paid vacation, and holidays.

DHL Supply Chain is an Equal Opportunity Employer

The Physical Requirements and Working Conditions section is intended to describe the nature of work and the minimum requirements of the job in general. Each site may have its own set of Physical Requirements and Working Conditions basedo n product(s) handled at the site and customer requirements.

Statements in this job description are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Management maintains the right to assign or reassign duties and responsibilities to this job at any time.

DHL Supply Chain (Southwest)
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